All questions related to your profile and managing it

• How can I change my password? 446
• I play in several clubs, can I have a single login? 282
• I have a single account across several clubs, how do I choose which club to display? 230
• A family member wants to become a member, can I add them? 175
• How do I book for a family member? 29
• I've lost my password. How can I recover it? 256
• How do I change my profile photo and information? 28
• I have several accounts: how do I merge them into a single login? 37
• How do I change the site language? 38
• How do I set my personal access code? 40
• My data: download, leave the club, delete my account 44
• How do I become a club member online? 61

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 180
• Why are some cells pink on the board? 401
• How can I make a booking 975
• How can I book with a guest? 267
• How can I edit a booking? 224
• How can I delete a booking? 331
• All courts are occupied. Can I join the waiting list? 96
• What payment methods are available to me for a booking? 143
• How to create an open booking 72
• How to join an open match 56
• Where can I find the court access code (door code)? 53
• How do I withdraw from an open match? 43
• How do I view my booking history? 47
• How do I see the weekly schedule? 43
• How do I find and book at another club? 39

How do I register for a camp or a school?

• Sign up for a tennis lesson 138

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 40
• How do I pay for a booking with my wallet? 38
• How do I split the payment with my partner? 55
• How do I use my restaurant vouchers? 44
• How do I view and pay my invoices? 53
• How do I download my certificates? 55
• How do I send money from my wallet to another member? 37

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 42
• How do I join my club's WhatsApp groups? 61
• How do I take part in the Défi-Plugin (challenge tournament)? 37

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 44
• How do I turn on dark mode? 51
• How do I install the Plugin.ch mobile app? 59
• How do I choose the notifications I receive on my phone? 40
• Where can I find the messages sent by my club? 41

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 44
• The administration home page 38

• Manage access 81
• Manage membership cards 66
• Manage clubhouse 47
• Manage restaurant credit 51
• Manage email sending 43
• Manage invoicing 48
• Manage member groups 56
• Manage registrations 54
• Manage special days 44
• Manage offers 48
• Manage online payments 46
• Manage billing regions 55
• Manage the club manager 46
• Manage challenge tournaments 36
• Manage RFID validation 53
• Manage general settings 58
• Setting up the accounts (general ledger) 76
• Configure EBICS: connect Plugin.ch to your bank 60
• Gate access log 48
• Manage multiple buildings 72

• Create a new court 53
• Manage court groups 74
• Manage booking periods 74
• Manage court usage 53
• List, edit, or delete a court 63
• Manage sports 48
• Close courts 50

• Create a new season 64
• Edit or delete a season 45
• Open the winter season by copying last season 51
• Link a sport to a season 49

• Manage recurrence authorizations 66
• Manage restrictions 62
• Manage subscription type 67
• Create booking prices: per session or per season 56
• Check rates with the rate grid 49
• Manage non-member and pay-as-you-go deductions 72
• Booking without a subscription: the guest subscription 58

• Create an item 59
• Assign an item to a member 52
• Edit or delete an item 64
• Delete an item assigned to a member 50
• Import linked items from Excel 57

• Display the member list 61
• Create a new member 76
• View a member's detailed information 50
• Display a member's operational data 49
• Manage member subscriptions 55
• Import member data 57
• Print member cards 49
• Print and export the member list 40
• Charge an item to a member or a group 59
• Link a member to a group 44
• Edit and delete a member 67
• Search for a member 42
• Managing duplicates: merging two profiles 55
• Managing units to be deducted: personalised hours and non-members 58
• Manage Swiss Tennis licenses 57
• Topping up a member's wallet 50
• Find and reactivate a removed member 63
• Issue a certificate for a member 59
• Managing families 68
• Handling erasure requests (GDPR) 68

• Add a new sponsor 58
• Invoice sponsors 53
• Re-invoice sponsors 58

• Assign and remove a role 55
• Roles and access: create and edit a role 51

• Activating the Lessons module 66
• Creating lesson items 53
• Create, edit, and delete a lesson 49
• Manage lesson groups 48
• Manage lesson enrollments 61
• Prerequisite 63
• Invoice and reminder texts 43
• Teachers' schedule 54
• Grouped payments of registrations (basket) 58
• Change the rate of a registration 49
• Copy a lesson for the next season 46

• Complete management of equipment rental 51

• Find old invoice groups (archives) 64
• Invoice considerations and display 50
• Create invoices 63
• Send invoices by email 59
• Manage payment reminders 59
• Print invoices 55
• List and search invoices 61
• Edit and delete invoices 57
• Invoicing a membership fee or an item: what's the difference? 53
• Automatic reminders for e-mail invoices 59
• Keeping the accounts with the general ledger 73
• Manage family discounts 63
• Import accounts from Excel 60
• Carry an overpayment over to the next invoice 51
• Transit accounts for online payments 58
• How invoice dates are calculated 55
• Annuler une facture ou une ligne déjà comptabilisée 64

• List of bank payments 55
• Processing via bank files 60
• Process a manual payment 65

• Process installments 57

• Managing bookings in the schedule 92
• Configure and use open matches 67
• Manage the set times 50
• Create a promo code and use it 54
• Refund a fixed-hour session that was released and taken again 53
• Moving a booking and creating a recurrence in the schedule 59
• Creating and managing recurrences 68
• The weekly view and the all-sports view 53
• The cash journal and the history of a booking 59
• Manage cash register prices 60
• Offering items with a booking 45
• Deleted bookings and deletion records 54
• Replace a player on a fixed hour 57
• A fixed hour cannot be added: nothing is displayed 50

• Manage automatic emails 75
• Sending bulk emails 44
• Manage messages 62
• History of sent emails 49
• Writing an e-mail with the editor 67
• Birthday and inactive member e-mails 51

• Manage challenge tournaments 54

• Enable partner search 58

• The statistics dashboard 61
• Invoicing bookings from the statistics 52

• Access the program 72
• Booking by a member 80

• Creating and configuring a lesson 54
• Sign up for a tennis lesson 61
• Managing registrations (administrator) 58
• Managing groups and the schedule 58
• Tennis lesson invoicing 62
• Invoicing check and Youth and Sport export 50

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 66
• Adding and editing an employee 54
• Special cases: minor salary, young people, pensioners, LPP 61
• Running the monthly payroll 67
• Entering a compensated absence (army, maternity, illness, accident) 70
• The 13th salary and holidays for hourly employees 76
• Paying salaries and reconciling them with the bank 55
• Correcting an approved payslip 48
• Salary certificates and annual lists 47

You'll find all the questions about booking without an account

• How can I book if I don't have an account 894
• Where can I find available courts in my area? 142
• How can I edit/cancel my booking if I don't have an account? 172